7 days, full refund, no questions. You can ask for a refund within 7 days of buying, without giving a reason. The 7 days count from the day you bought. We refund the full $19.99, even if you used Unloop. This applies to every buyer.
How to ask. Choose one:
In the app. Open app.gounloop.com/membership.html#withdraw, or Settings → "Request a refund (7 days)". Tap "Request a refund". Enter your name, your checkout email and, if known, your Whop order ID. Tap "Send refund request". Your email app opens with the request to support@gounloop.com; press Send. If no email app opens, the page shows the text to send yourself. No sign-in needed.
By email to support@gounloop.com, for example: subject "Refund request", "I would like a refund of my purchase of Unloop", your name and checkout email.
It counts if you send it before the 7 days end.
Our confirmation. We confirm by email that we received your request, repeating what you sent and the date and time we received it.
Your refund. $19.99 through Whop to your original payment method, within 7 days of receiving your request, at no cost to you. Your bank may take a few more days to show it.
Your access after a refund. Your access ends. A device stops opening Unloop when the app next confirms with Whop that the purchase was refunded, and at the latest 30 days and 72 hours after the app last confirmed your purchase. Your records stay on your device; you can still back them up or delete them.
Refunds after 7 days. Also when Unloop does not work as described and we cannot fix it; billing errors; a second purchase on the same Whop account by mistake; a buyer under 18 or outside the United States; and under section 10 of our Terms. We may refund in other cases too.